To receive a full refund, reservations must be cancelled at least 48 hours prior to the scheduled trip time. Cancellations made more than 48 hours before the scheduled trip time will receive a 50% refund. Cancellations made within 24 hours of the scheduled trip time will not receive a refund.

If you cannot make your previously scheduled date, we can change it to another date. If there is inclement weather, we can reschedule to another date. Please check our website the morning of your requested date to receive weather and last trip of the day information. All tickets must be used within the summer season to which you made the purchase. Tickets cannot be transferred to the following season.