Cancellation Policy
Lets Go Adventures UTV Tours
All deadlines are in Pacific Time and are measured against the scheduled tour start time.

How to cancel or change a date
Cancellations and date-change requests must be made in writing to letsgoindustries@gmail.com. Phone calls and messages on other channels do not cancel a booking. The time a written request is received determines which tier below applies.

Cancellations by the guest
- More than 7 days before the tour start: full refund of the tour price.
- Inside 7 days before the tour start: 50% of the tour price is refunded.
- Within 24 hours of the tour start, or no-show: no refund.
Guests who book inside the 7-day window accept the 50% tier that applies at the time of booking.

Date changes
There are no free reschedules and no credits. A date change is a new booking arrangement, not a refund.
- More than 7 days before the tour start: a date change is allowed for a $50 fee per vehicle, paid when the change is made. The new date is subject to availability. If the new tour costs more, the guest pays the difference. If the new tour costs less, the difference is not refunded.
- Inside 7 days before the tour start: a date change is treated as a cancellation under the tiers above (50% refunded until 24 hours before the tour start, no refund within 24 hours), and any new booking must be paid for separately.
A booking may be moved once. A second date change is treated as a cancellation under the tiers above. A guest who does not show up for a moved tour receives no refund and no further date change.

Partial party cancellations
When one or more guests in a party cancel but the rest of the party still travels, the cancellation tiers above apply to the cancelled guests' portion only. The remaining party is repriced at the current per-person rates for that tour, and the total is never less than the first-person rate for the tour. If the remaining party no longer fills a vehicle, the operator may combine the party with another booking only with the remaining guests' agreement.

Transfers
A booking may be transferred to another person free of charge when the transfer is requested in writing at least 24 hours before the tour start. The new guest must meet all driver and eligibility requirements for the tour, including any driver age and license requirements.

Late arrival and no-shows
Guests must arrive at the meeting point, Eco-Pods of the Mojave, at the scheduled check-in time. A grace period of 15 minutes applies. A party that has not arrived and has not contacted the operator within 15 minutes after the scheduled departure is treated as a no-show, and no refund is due. A tour that has departed will not return for late guests.

Cancellations by the operator
The operator may cancel a tour for weather, unsafe conditions, road or area closures, fire, or government orders affecting access. The operator decides whether conditions are unsafe, and will notify guests as early as reasonably possible. When the operator cancels, the guest chooses a full refund or a free reschedule. The operator is not responsible for travel, lodging, or other costs the guest incurred.

Refunds
Approved refunds are returned to the original payment method within 10 business days of approval. Payment processing fees are not refunded. A refund is approved once the written cancellation has been received and the applicable tier has been applied.

Damage hold
Any credit card hold taken for a Driving tour or rental, including the $2,000 hold that applies to Driving tours, is separate from this cancellation policy. Cancellation fees are charged under this policy, and hold and damage terms are handled under the rental and waiver terms, not as a cancellation fee.

Questions about a cancellation or date change should be sent in writing to letsgoindustries@gmail.com.