CANCELLATION POLICY

Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour/rental to cancel and receive a refund (LESS 5% NON-REFUNDABLE BOOKING FEE). If you don’t call or email within 24 hours before you tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.

You must arrive or contact Kul Wheels no later than 15 minutes after the confirmed rental time or tour start time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else or will leave without you and you will forfeit your payment.

Rental periods begin and end at the time scheduled and any additional time used will be billed at a rate of $25/hr or any portion of hour.