Missing the Boat: You MUST be on the dock 15 minutes prior to your scheduled departure time for check in and safety briefing. Much like an airplane, the gang plank is pulled precisely at the departure time and further boarding is impossible. Guests who are late (even a minute) will miss the boat. Unfortunately, no refund can be given however we will do our best to accommodate you on another date if at all possible. 

Requesting A Refund: For all tickets purchased for sails open to the public, we require 48 hours notice in order to issue a full refund which will be made back to the credit card used to secure the reservation. With less than 48 hours but prior to 3 hours notice, your ticket may be used toward another date, pending availability, within one week. Less than 3 hours or no notice, no refund or credit will be extended.

Weather: Cancellation due to weather is up to the Captain's discretion. Twenty minutes before the sail the captain will make the call.

Sail Minimums: We will sail with 6 attending passengers, but not less, and will reschedule if possible, or refund in full, passengers who have purchased tickets for sails that do not have the required minimum.

If you need to cancel or reschedule your sail for any reason, please give us a call as soon as possible.

- Key West 305-509-1771

We look forward to sailing with you!