Cancellation Policy- Dive Zihua

Be advised that cancellations made up to 48 hours before a scheduled activity via our booking platform will be refunded without a penalty. 

Please note that once you have booked an activity with us, it means that we have reserved time in our schedule for you. Cancellation made with less than 48 hours before the activity will be refunded 50%. To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your scheduled activity. We provide the opportunity if possible to reschedule your activity.

On the day of the activity, NO REFUND will be made for a cancellation. Same apply if a client is a no-show or late by more than 15 min without warning. We will provide the opportunity, if possible to reschedule your activity with no penalty.

In the situation that Dive Zihua needs to cancel an activity less than 48 hours before, you will get your full payment back.  

You can cancel or try to reschedule an activity by emailing us at dive@divezihuatanejo.com, call or Whatsapp +52 1 755 102 3738. 

The Dive Zihua team