Cancellation Policy- Dive Zihua

Be advised that cancellations made up to 48 hours before a scheduled activity via our booking platform will be refunded without a penalty. 

Please note that once you have booked an activity with us, it means that we have reserved time in our schedule for you. Cancellation made within less than 48 hours before the activity will be refunded 50%. Less than 24 hours, NO REFUND will be made for a cancellation. Same applies if a person is a no-show or late by more than 15 min without warning. 

To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your scheduled activity. 

We provide the opportunity if possible to reschedule your activity. A 15% fee will be added for any change made less than 24 hours prior to the scheduled activity. 

In the situation that Dive Zihua needs to cancel an activity, you will be refunded fully. 

You can cancel or reschedule an activity by emailing us at dive@divezihuatanejo.com, call or Whatsapp +52 1 755 102 3738. 

 Thank you

The Dive Zihua team