We require bookings secured with a credit card to guarantee your reservation (verbally or via Trytn). During high season* special rules apply. You are authorizing that this card can be charged for missed tours per the guidelines below.
24-hours Prior to Reservation Day of Reservation:
A call or voicemail to 787-742-0803, or email to firstname.lastname@example.org
, must be received 24-hours prior to your tour. If less than 24-hours, a refund minus 50% of the cost of your tour may be charged if we are unable to fill your space or reschedule. Booking service fees are non-refundable.
Day of Reservation:
No-Shows = No Refund
Calling same day = No Refund
We reserve the right to retain 100% of the cost of your reservation.
Culebra is a separate island that requires transportation from the main island of Puerto Rico which carries with it inherent risks of cancellation or last-minute changes by your carrier. As such, we reserve the right to retain up to the full amount of a tour should transportation resulting in a customer’s inability to arrive on the island occur on the date of their tour. Culebra Divers strongly recommends against utilizing the ferry service the day of your tour due to the high incidence of problems. If you feel the ferry is your best option, we recommend arriving a day in advance of your tour. When in doubt, please call before booking your travel and we'll be happy to answer any of your questions!
Inclement Weather: cancellations made by Culebra Divers due to weather or conditions we deem non-conducive to diving will result in a full refund (minus booking service fees).
*HIGH SEASON (DEC 20 - JAN 10): If you cancel your reservation less than 48-hours prior to the scheduled time of your tour, we reserve the right to not issue a refund.