Once an eLearning code is redeemed by a recipient (the eLearning program commenced) and becomes non-refundable.
Cancellations with 7 days+, the customer will incur 8% cancellation fee automatically. 50% will be refunded if customer cancels within 7 days of the beginning of the scheduled program. Cancelling "last minute" (within 48 hours of the scheduled in-water session,) your training session tuition will be applied to "any" future training programs we offer and depending on availability. Online booking fee is not refundable.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. No-shows will be charged the full price. Contact us by phone to reschedule, cancel or inquire about a cancellation.