Cancellation Policy

Customers will receive credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

If your plans change prior to 48 hours, no problem! Your reservation can be rescheduled, subject to availability.

Reservations made within 48 hours of a scheduled event are final and cannot be changed. In addition, no-shows and non-cancelled rentals will be charged for the reservation in full.

If your reservation is canceled less than 48 hours before your reservation, the cancellation fee is $30 for a 2 Hour rental, $50 for a half day, and 10% of the total fees for multi-day reservations.

Please note that all cancellations must be received and confirmed by Ouray E-Bike Rentals.