About and Contact

Grape Escape is a wine and food tour company based in Napier New Zealand specialising in tours of the  Hawkes Bay wine region

Address

PO BOX 1058
NAPIER, HAWKES BAY 04110
New Zealand

Contact

+64212277211 (Fax)
admin@grapeescape.net.nz
https://www.grapeescape.net.nz/

Cancellation Policy

Reservations and Payment: Full payment for the package is required upon booking unless agreed in advance. 

Tour And Holiday Prices: All prices within this website are quoted in NZD and are inclusive of all tour preparation and marketing costs. Prices include New Zealand Goods and Services Tax at 15%. The Grape Escape guarantees all prices upon receipt of full payment.

Amendments: No charge

Cancellations: Cancellations made within 2 days of departure date will incur a charge of 50%: - (Expressed as a percentage of the tour booked.Heli Wine Dine for 4 confirmed price).  12 hours or less  prior to departure - 100%.   No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised.

Health And Fitness: All passengers must warrant that they are reasonably fit and healthy to participate in the tours and holidays. A companion must accompany passengers requiring medical and physical assistance. The Grape Escape, their Driver/Guide or agents cannot provide this service.

Complaints: In the unlikely event that a problem occurs during your holiday, then it is important that you immediately inform the Tour Services Director or the provider of the service. If that is not sufficient to resolve the matter' then contact the NZ office of The Grape Escape Ltd. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.