About and Contact

Cancellation Policy

Whale Shark:
Cancel 15 days to 48 hours before the tour 90% refund
Cancel from 48 to 24 hours before the tour 50% refund
Cancel 24 hours or less before no refund
-If the tour cancels because of the weather (Closed Port) change dates or 100% refund
-If no whale sharks are found change dates or 50% refund (usually we found Rays to swim with instead)

Isla Mujeres tour
Cancel 15 days to 48 hours before the tour 90% refund
Cancel from 48 to 24 hours before the tour 50% refund
Cancel 24 hours or less before no refund 

Contoy
Cancel 15 days to 48 hours before the tour 90% refund 
Cancel 48 hours or less no refund

Address

Punta Sam Ferry terminal, Punta Sam Highway next to the Villa del Palmar hotel
Cancun, Quintana Roo 77500
Mexico

Hours

06:30 am to 18:00

Contact

Toll free from US and Canada US: +1 (844)-953-3738 (Fax)
If in México: MX: +52 (998)-295-1140 MX: +52 (998)-295-1142 (Fax)
info@caribbeanconnection.mx
https://caribbeanconnection.mx

Cancellation Policy

Whale Shark:
Cancel 15 days to 48 hours before the tour 90% refund
Cancel from 48 to 24 hours before the tour 50% refund
Cancel 24 hours or less before no refund
-If the tour cancels because of the weather (Closed Port) change dates or 100% refund
-If no whale sharks are found change dates or 50% refund (usually we found Rays to swim with instead)

Isla Mujeres tour
Cancel 15 days to 48 hours before the tour 90% refund
Cancel from 48 to 24 hours before the tour 50% refund
Cancel 24 hours or less before no refund 

Contoy
Cancel 15 days to 48 hours before the tour 90% refund 
Cancel 48 hours or less no refund