Returns and Refunds Policy & Validity of Offers

Thank you for your interest on booking with Aqua Excursions!

Products 

We only issue a 100% refund if the activity or activities are cancelled due to inclement weather conditions. We will do everything possible to reschedule. However, if the tour or activity is cancelled by the client, we can only give a voucher for the next stay or the tour or activity can be replaced for another of the same value. You may also use it to buy products from our merchandise. No show will not be refunded. Once you are redirected to the PayPal or Stripe sites and complete payment, the order is confirmed, and you thereby accept this Returns and Refunds Policy.

We recommend contacting us for assistance if you have doubts or questions regarding this policy.

Validity of the 15% discount promo

For customers staying at hotels where we have a physical location, point of sale, dive school or dive center:
Customers must pay in advance in order to receive the benefit of a 15% discount when coming to the Riviera Maya and stay at any of the hotels where we operate at. If customers book an activity or product whilst already at the hotel, especially after visiting our physical locations and/or have talked to our staff or salespeople before the booking, the offer will not be valid and the discount will not be honored. In this case, the full price on the list of the dive base applies. 

For customers staying at any other hotel where we do not have a physical location, point of sale, dive school or dive center:
The clause above, does not apply for customers staying at other hotels where we do not have a physical location and therefore are welcome to use the promo code for the 15% discount even if they are already in the Riviera Maya.